Update your payment method or fix a failed payment

Change your card

Go to your account page, find Payment method and select Manage billing. You can update your card or billing details on the secure billing page that opens.

Never send card details in Eve Assistant, a ticket or an email.

When a renewal payment fails

• We email you, and the payment may be retried. Your access continues for now.
• If the payment is still not made 7 days after it first failed, your paid features pause. Your plan, points and data are kept.
• While paused, a banner in your dashboard shows Fix payment. It opens the billing page so you can update your card.
• When the payment goes through, your access comes back.
• If the payment never succeeds, your subscription can end and your account moves to Free.

If you think you were charged incorrectly, see Billing, refunds and disputes.